Seal of Dane County County of Dane
Dane County Department of Human Services


This report presents the findings from a survey to measure satisfaction with the ADRC by persons who contacted the center by telephone and/or who had a home visit.

This report presents the findings from a survey of Certified Nursing Assistants (CNAs) and Nurses at Badger Prairie Health Care Center that examined job satisfaction, supervisor support, teamwork and communication openness, and scheduling.

Centerstone Crisis Services contracted with DCDHS to deliver a report outlining recommendations for the most efficient and effective way to organize mobile crisis resources to ensure optimal crisis responses 24 hours per day 7 days per week in the urban and the rural areas of Dane County.

Dane County Department of Human Services (DHS) contracted with Public Consulting Group, Inc. (PCG) to review the behavioral health system across providers and funders in the Dane County community and asked PCG to provide recommendations aimed at improving the availability and accessibility of behavioral health care in the County. The following report shares PCG’s findings and related recommendations. These recommendations are based on data analysis, stakeholder input, and research into national best practices.

The Behavioral Health Resource Center (BHRC) is a voluntary person and family centered service designed to help all Dane County residents access behavioral health services in Dane County, regardless of insurance status, financial status, age, identity, ability or legal status. The BHRC opened in November of 2020.

2022 BHRC Annual Report

2021 BHRC Satisfaction Survey

2021 BHRC Mid-Year Report

2021 BHRC Annual Report

Building Bridges is a 90-day mental health program for Dane County school district students in 4K through 8th grade and their parents. This report provides information about program utilization and impact.

This report presents the findings from a survey of older adults who received publicly funded case management services:

The Child Protective Services (CPS) Dashboard is a document that provides a high-level view of the CPS and Child Welfare work that is occurring in Dane County. The Dashboard is updated on a monthly basis and compares data from the previous year to the current year. Workload measures such as the number of Access Reports received and then Screened-in, are included, as well as outcome measures such as the Initial Assessment (IA) Timeliness and Substantiation Recurrence Rate. The data sources for the Dashboard are three separate reports from the Wisconsin Statewide Automated Child Welfare Information System (eWiSACWIS), along with additional variables that are appended onto these reports.

Our hope is that this document can inform the CPS Unit, community partners, and the public about what is happening in the county's efforts related to Child Protective Services and Child Welfare.

Comprehensive Community Services (CCS) is a voluntary, community-based program to assist clients with mental health and/or substance use conditions to achieve their highest possible level of independent functioning, stability, and independence. This report summarizes results from surveys assessing consumer satisfaction and progress towards desired outcomes.

This report presents the findings from a survey of Dane County residents who received COP-W/CIP II-funded case management services.

Dane County Department of Human Services contracted with RI International (RI) in 2021 to provide consultation, assessment, analysis, and recommendations to develop a plan for the implementation of a Crisis Triage Center in Dane County. The report and its 14 recommendations reflect the work RI did to study the existing crisis care continuum in Dane County and complete a comparative analysis of the current crisis response system against best practices. The report recommends an implementation plan for the development of a Crisis Triage Center (CTC). The report also projects the anticipated impact that the CTC will have on the entire crisis response system and suggests the crisis response redesign that will be required to both address this impact and to optimize the system as a whole.

Dane County Department of Human Services contracted with The University of Wisconsin-Madison’s Population Health Institute (UW-PHI) to assess the feasibility of implementing a Mental Health Court in Dane County. UW-PHI conducted a literature review of best practices, assessed the degree of need for a Mental Health Court in Dane County, and assessed the interest and readiness for a Mental Health Court in Dane County. The report provides an overview of Mental Health Courts across the nation, considerations for implementing a Mental Health Court in Dane County, and provides recommendations and next steps for implementing a Mental Health Court in Dane County.

This report presents the findings from the administration of the MHSIP (Mental Health Statistics Improvement Project) survey to clients who received publicly funded mental health services.

The Mental Health Outcome Indicators report provides information on key outcomes for persons with a mental illness who are served by the Dane County Mental Health system. Data is presented for select agencies/programs on their clients who, at the time of admission to the county mental health system, are considered to need ongoing services either on a high-intensity basis (H) or low-intensity basis (L).

The turnovers and departures report presents annual turnover and departure rates for DCDHS, organized by Division, race and ethnicity, and specific job titles. The DCDHS Demographic reports summarize information about DCDHS employee race, ethnicity, age, and tenure.

Many people who seek mental health or substance use treatment also have a co-occurring condition. SAMHSA, the federal Substance Abuse and Mental Health Services Administration, has identified integrated treatment as best practice. The Dane County Department of Human Services issued this survey in Spring 2016 in an effort to improve consumer outcomes by strengthening the provision of integrated treatment.

The Performance Scorecards reflect key measures and indicators for each Division on components of the Department's mission, “To provide effective services that support well-being, independence, diversity, and community safety.” The Performance Scorecards are released on an annual basis.




The Poverty Dashboard is a document that provides a high-level view of poverty and economic well-being in Dane County. Data ranges from inflation, household mean vs. median income, evictions, unemployment, poverty by age groups, poverty by race, and fair market monthly rent. The document is a set of 14 charts with data sources on the back and is issued annually.

This report presents the findings from the survey of participants in the senior dining center and congregate meals programs.

This report presents the results from a client satisfaction survey of users of county-funded transportation services for seniors and select specialized groups in Dane County.

This report presents the findings from the administration of a satisfaction survey for youth, parents, and guardians involved with the Dane County Youth Justice system.