Dane County Department of Human Services

Client Rights

HMO Advocates

If your customers on Medicaid (MA) run into service difficulties at the various HMOs in Dane County, this table lists the contact people.

HMO Name Medicaid Advocate
Phone, Fax and Customer Service
Mental Health & AODA Contact Numbers
Dean Health Plan
Babette Casey
827-4221
(f) 836-9620
Customer Service
828-1301
1-800-279-1301
Mental Health
Tom Crabb 252-8226
AODA – Gateway Recovery
278-8200
GHC of South Central Wisconsin
Jodi Joyce
661-7200 ext. 7523
Customer Service
251-3356
Mental Health Intake
257-9700
Richard Adelman/Jim Vandenbrandt
AODA – Gateway Recovery
278-8200
Physicians Plus
Rebecca Wuetrich
417-4612
Customer Service
282-8900
JMHC Intake
280-2700
Contact Lynn Brady or Sue Moran if problems
Unity Health Plans
Carola Peterson-Gaines
821-4214
(f) 821-4207
Daphne Daniels
821-4212
Customer Service
1-800-362-3310
MH/AODA – Intake Services through UW Health
282-8960
1-800-683-2300
MH services at JMHC
280-2700
Lynn Brady/Sue Moran
HP/EDS State Health Care – Ombudsman

800-760-0001 or 221-4746 hit 0 “ask”

Nirobe Adams:
HMO
204-6516
Katie Ploeser:
FFS Ombud
ext. 203-0175
Natalie Stone:
Dental
ext. 203-0105

Call for complaints, grievances and advocacy.

Call Lucy Miller 224-6525 for assistance with exemption requests.

For local enrollment issues call Automated Health Systems 1-800-291-2002 press option 1 (twice). Wes Skaggs is a supervisor at extension 3122. The non-collect number is 414-221-9300. Also the HP/EDS HMO Ombuds can help with exemptions and have been more effective.

For medically related transportation, all transportation is done by MTM. People need to call 1-866-907-1493. If folks have transportation problems, please encourage them to file a complaint.

The Center for Patient Partnerships (CPP) also provides advocacy in some commercial insurance and SSI cases, typically with cancer diagnosis. They are at 265-6267. ABC for Health is an excellent advocacy resource for children with special health care needs. They can be reached at 261-6939. The Medicare D Hotline for prescription drug questions or problems with Medicare Drug Plans 1-800-926-4862. For uninsured with prescription drug needs, try www.needymeds.com; it is effective in many cases.